Razorpay, a prominent financial technology company, is currently seeking candidates for the position of Junior Analyst in the Risk Management department. This entry-level role is open to fresh graduates from any discipline, making it an excellent opportunity for those looking to kickstart their career in the dynamic field of risk management. The selected candidate will be based in the vibrant city of Bangalore, a hub for technological innovation and a thriving job market. As a Junior Analyst at Razorpay, individuals will have the chance to apply their academic knowledge in a real-world setting, gaining valuable insights into the intricacies of risk management within the financial technology sector.
Company Name: Razorpay
Job Role: Junior Analyst – Risk Management
Education Required: Any Graduate
Experience Required: Fresher
Job location: Bangalore
Role and Responsibilities:
- Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately.
- Handle transaction queries in case of discrepancies where disputes arise from the customer.
- Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
- Speak to merchants or customers to understand and address queries/concerns.
- Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses.
Required Skills and Qualification:
- Freshers, knowledge about a customer support app or CRM , such as freshdesk.
- Interpersonal skills – Friendly and pleasant demeanour over phone and email.
- Communication skills – Exceptional verbal and written communication.
- Listening skills – Understand, anticipate and resolve queries arising from various stakeholders.
- Attention to detail and accuracy – Excellent organisational skills and multitasking skills. Identify anomalies or suspicious behaviours and act quickly to reduce impact.
- Takes initiatives – Quickly and thoroughly solves problems when deliveries, transaction or experience do not go 100% as planned.
