RealPage, a distinguished player in property management technology, is currently offering an exciting opportunity for the role of Process Associate. This position is open to individuals with a Bachelor’s degree, showcasing the company’s commitment to attracting talent with a solid educational background. RealPage is particularly interested in engaging with fresh graduates or those with up to 1 year of experience. The job location for this position is in the thriving city of Hyderabad, known for its dynamic IT landscape. As a Process Associate at RealPage, successful candidates will have the chance to contribute to the company’s innovative solutions in the property management domain.
Company Name: RealPage
Job Role: Process Associate
Education Required: Bachelor’s Degree
Experience Required: 0-1 years
Job location: Hyderabad
Roles and Responsibilities:
- Assist in day-to-day Operations tasks, such as: Processing check 21 adjustments, Activations, bank changes, exceptions, audits.
- Build on the process knowledge continuously and scale up to handle at least more than 2+ tasks apart from Primary Task.
- Responsible for resolving problems of low complexity.
- Report daily, weekly, and monthly to management as needed.
- Report customer issues to Supervisor for entry into tracking system.
- Report daily, weekly, and monthly to management as needed.
- Communicate and document abnormal issues to the Supervisor.
- Additional duties as required.
Required Skills and Qualification:
- Graduate with at least 0-1 years of experience in BPO.
- Bachelor’s Degree majoring in Accounting, Computer Science, Finance, Information Science, Business Management, or similar field required.
- Prior insurance experience with a demonstrated responsibility for exercising judgment and decision-making skills.
- Basic to intermediate knowledge of MS Office (Word, Excel, PowerPoint, Outlook)
- Verbal and written communication skills.
- Must possess good operational behavior, time management skills and strong attention to detail.
- Ability to work with little supervision but knowing when to escalate problems to management.
- Ability to recognize and escalate situations as deemed necessary.
- Demonstrate consistent judgment.
- Ability to work after regular business hours as needed to guarantee deliverables are met.
- Ability to work in US business hours.
- Reliable and dependable.
- Ability to adapt to change.
- Relevant experience in Insurance processing and/or financial services.
- Basic knowledge on MS Excel.
- Experience with Salesforce and SharePoint.
- Experience within the multifamily industry is desired.
