Reliance Jio is seeking enthusiastic individuals to join their team as Customer Care Executives, with positions available across India. This role requires a minimum educational qualification of 12th pass and is suitable for candidates with 0 to 2 years of experience. As a Customer Care Executive, new hires will be responsible for addressing customer inquiries and providing exceptional service, contributing to a positive customer experience.
Company Name: Reliance Jio
Job Role: Customer Care Executive
Education Required: Minimum 12th Pass.
Experience Required: 0-2 Years
Job Location: Across India
Role and Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat professionally and efficiently.
- Provide accurate information regarding products, services, and promotions.
- Resolve customer complaints and issues promptly and effectively.
- Assist customers with account management, billing inquiries, and technical support.
- Escalate complex issues to the appropriate department for resolution.
- Ensure customer satisfaction through active listening and problem-solving.
Required Skills and Qualifications:
- Minimum 12th Pass.
- Previous customer service experience is preferred but not required.
- Excellent communication skills in English and [mention other relevant languages, if applicable].
- Ability to multitask and work in a team environment.
- Basic computer skills and familiarity with CRM systems.
- Smartphones are required for communication purposes.
