Revolut is actively seeking qualified individuals to fill the position of Quality Analyst (Support) across India. As a Quality Analyst, candidates will play a crucial role in maintaining the high standards of customer support provided by Revolut. The eligibility criteria for this role include a requirement of any graduate degree, making it accessible to a broad range of applicants. Revolut values hands-on experience, seeking individuals with a minimum of 6 months or more in relevant roles. This position is a testament to Revolut’s commitment to delivering top-notch customer service, and successful candidates will contribute to ensuring the quality and efficiency of support operations nationwide.
Company Name: Revolut
Job Role: Quality Analyst(Support)
Education Required: Any Graduate
Experience Required: 6+ months
Job Location: Across India
Role and Responsibilities:
- Completing monthly Quality Control (QC) activities by focusing on identifying successes and failures in compliance teams’ work.
- Highlighting and reporting any issues to Quality Control and Managers.
- Providing feedback to analysts and identifying root cause analyses of errors.
- Delivering quality refresher sessions to individuals who are struggling with quality performance.
- Coaching new joiners on procedures across compliance department.
- Collaborating with other teams across different locations.
- Carrying out any other ad-hoc duties as required.
Required Skills and Qualification:
- Previous experience as a Quality Support Specialist.
- Fluency in English (C1).
- Strong attention to detail and analytical skills.
- Practical knowledge of Google Sheets, Forms, and Slides.
- A readiness to take ownership and responsibility.
- Passion for helping and supporting people.
- Independent time management skills and prioritisation of tasks.
- Flexibility with responsibilities and a positive attitude towards any changes to role, company/departmental objectives, priorities, and targets.
- 6+ months of experience working at Revolut in Customer Support.
