Salesforce is looking for enthusiastic individuals to join their team as Associate Technical Support Engineers. This role is open to recent graduates holding a BE/B.Tech degree. The position is an excellent opportunity for freshers to kickstart their careers in a dynamic and supportive environment. Successful candidates will have the chance to work at Salesforce’s offices in Hyderabad or Bangalore, where they will provide technical support and gain valuable experience in the industry.
Company Name: Salesforce
Job Role: Associate Technical Support Engineer
Education Required: BE/B.Tech degree
Experience Required: Freshers
Job Location: Hyderabad, Bangalore
Role and Responsibilities:
- Assisting customers in solving their custom code, integration, and implementation of Salesforce products. This involves debugging, fixing, and ensuring issues are fully resolved.
- Designing and maintaining technical expertise in assigned areas of product functionality.
- Demonstrating outstanding analytical and problem-solving expertise.
- Providing feature explanation and Salesforce coding best practices.
- Handling customer expectations and the customer experience to enhance customer satisfaction.
- Actively maintaining and participating in job-related training activities.
Required Skills and Qualifications:
- Superb Communication – Verbal and Written.
- Super Badges in Salesforce Administrator/Developer etc.
- Solid Grasp of HTML, XML, API, and SQL.
- C, C++, Java, RDBMS, and OOPS concepts.
- Ability to communicate technical concepts clearly and effectively.
- Solid grasp of Internet technologies: firewalls, web servers, web proxy servers, etc.
- BE/B.Tech degree with minimum 70% academic scores from Computer.
- Science or from circuit branches background.
- Willingness to work in flexible shift timings.
