SAP is looking for an Associate Solution Support Engineer to join their team in Bangalore. This position requires candidates to have a bachelor’s degree along with 1 to 3 years of relevant experience. As an Associate Solution Support Engineer, you will play a crucial role in assisting clients with SAP solutions, troubleshooting issues, and ensuring optimal performance.
Company Name: SAP
Job Role: Associate Solution Support Engineer
Education Required: Bachelor’s degree
Experience Required: 1 to 3 years
Job Location: Bangalore
Roles and Responsibilities:
- Win customer loyalty by creating memorable experiences for customers.
- Responsible for delivering a ‘customer-centric service experience’ to our customers during every interaction.
- Develop and maintain strong functional and technical product knowledge.
- Work with our America-based customers in resolving their queries, and issues related to the SAP Concur Product.
- Resolve customer issues with transparency and urgency.
- Maintain ownership of the issue, manage client expectations & drive deliverables.
- Provide regular updates on case statuses and escalate issues while maintaining the customer experience.
- Create availability in the daily schedule for customer calls.
- Responsible for making a human connection, demonstrating empathy, and staying engaged until the customer query or issue is resolved.
- Explore opportunities to refine process practices and embrace change needed to achieve organizational goals.
- Conduct all external facing communication in a professional manner, and to a high level of customer service.
- Reinforcing a positive team culture by building and sharing knowledge, assisting others, and collaborating.
- Work effectively with peers, other departments, and management from different time zones to ensure customer needs or queries are handled effectively.
Required Skills and Qualifications:
- Bachelor’s degree or equivalent. Preferred Travel & Tourism qualification.
- External customer-facing experience.
- TMC experience preferred.
- 1 to 3 years of total experience with 2 years relevant experience in travel management/ corporate travel/ GDS.
- Ability to express thoughts clearly & professionally for fluent customer interaction (English).
- Display passion for & responsibility to the customer, business & team.
- Research-based Learning oriented, analytical mindset for expert problem-solving.
- Task-based, process-driven approach to achieving objectives.
