SAP is looking for fresh graduates to join as Associate Solution Support Engineers at their Bangalore office. This role is open to any graduate, providing an excellent opportunity for individuals starting their careers in the tech industry.
Company Name: SAP
Job Role: Associate Solution Support Engineer
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Bangalore
Roles and Responsibilities:
- You will be responsible to support customers with non-technical queries by displaying exceptional customer service.
- You would be expected to provide ongoing and timely communication to customers regarding the status of their requests and to seek out opportunities to add value to customers during all interactions.
- You will collaborate closely with your team members to ensure success. In your day-to-day you will: · Managing incoming calls, chat and emails related to customer service inquiries well within the set SLA’s · Diagnosing and anticipating current and future customer needs and provide assistance with both.
- Take ownership of escalations and follow up until closure.
- Identify and recommend areas for improvement in all areas in which tasks are performed.
- Collaborate with and develop strong working relationships with cross-functional, global teams·
Required Skills and Qualifications:
- Strong communication skills both in written and spoken in English.
- Maintaining a pleasant working environment for your team.
- Profound knowledge and expertise in handling irate customers.
- Strong escalation management skills.
- Strong problem resolution, analysis and reporting skills.
