Sophos, a renowned name in the realm of cybersecurity solutions, is currently on the lookout for IT Support Engineers in Ahmedabad. This exciting opportunity welcomes fresh graduates from any discipline, offering them a chance to embark on a rewarding career path in the field of information technology. As a support engineer at Sophos, individuals will have the opportunity to hone their skills and gain hands-on experience in troubleshooting and resolving technical issues. The company provides a conducive environment for learning and growth, ensuring that new recruits receive the necessary training and support to excel in their roles.
Company Name: Sophos
Job Role: IT Support Engineer
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Ahmedabad
Role and Responsibilities:
- Interact with customers through video calls, chat, email or in person to triage and resolve tickets using existing knowledge.
- Provide high-quality and personalized IT support to the senior executives.
- Support onboarding of new employees
- Support and facilitate leading Major Incident and problem management processes, ensuring processes are followed, and RCAs are progressed as required.
- Reporting of statistics relating to OLAs and SLAs
- Define, create, and review Standards, and Procedures relating to IT services.
- An active player within larger IT SME driven projects.
Required Skills and Qualification:
- Excellent communication skills in English both written and verbal. (Able to draft communication to a broad audience of users, including companywide communications).
- Support the creation of engineering and customer training materials.
- Excellent customer service and problem-solving skills to delve deep into issues, collaborating with internal and external parties as necessary, ensuring a repeating issue is resolved and fully documented.
- Keep up with the latest technologies, IT Concepts, innovations, and industrial standards and how it be applied to IT Services.
- Demonstrates strong presentation, organization, and leadership skills.
- Ability to identify, own, and drive solutions to technical challenges.
