SpiceJet is conducting walk-in interviews for the position of Senior Executive/Executive in Customer Experience at their Gurgaon location. Candidates with any graduate degree and 0 to 5 years of experience are eligible to apply. The walk-in interview is scheduled for 22nd October 2024, between 10:00 AM and 12:00 PM.
Company Name: Spicejet
Job Role: Senior Executive/ Executive- Customer Experience
Education Required: Any Graduate
Experience Required: 0 – 5 years
Job Location: Gurgaon
Walkin Date: 22nd October 2024, 10.00 AM – 12.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Proactively attend to all the queries, complaints, and requests across the company’s Email.
- Raise issues to the concerned teams and follow up for resolutions.
- Proactively and continuously keep the customer and stakeholders informed about the status of the problem.
- High level of individual discretion to ensure customer satisfaction and business success.
- Build credibility with customers by empathizing with their problems in words, proactively understanding their needs, and responding promptly.
- Accurately document all customer issues via emails and customer support tools, adhere to the process, and follow up timely.
- Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions.
Required Skills and Qualifications:
- Good command of the English Language, and ability to effectively communicate information in written format.
- Customer service experience of at least one year.
- Should have smart, witty, and innovative writing skills.
Walkin Date and Venue:
Walkin Date: 22nd October 2024, 10.00 AM – 12.00 PM
Walkin Venue: Building 323, Udyog Vihar, Phase IV, Gurgaon – 122016.
