SpiceJet is organizing a walk-in recruitment event for the position of Senior Executive/Executive in Customer Service at their Gurugram location. They are looking for candidates with any graduate degree and 0 to 5 years of experience. If you’re interested in joining a dynamic team in the aviation industry, attend the walk-in interview on 21st August 2024, from 10:00 AM to 11:30 AM.
Company Name: Spicejet
Job Role: Senior Executive/ Executive- Customer
Education Required: Any Graduate
Experience Required: 0 – 5 years
Job Location: Gurugram
Walkin Date: 21st August 2024, 10.00 AM – 11.30 AM
Hiring Type: Walkin
Roles and Responsibilities:
- Proactively attend to all the queries, complaints, and requests across the company’s Email.
- Raise issues to the concerned teams and follow up for resolutions.
- Proactively and continuously keep the customer and stakeholders informed about the status of the problem.
- High level of individual discretion to ensure customer satisfaction and business success.
- Build credibility with customers by empathizing with their problems in words, proactively understand their needs, and responding promptly.
- Accurately document all customer issues via emails and customer support tools, adhere to the process, and follow up timely.
- Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions.
Required Skills and Qualifications:
- Good command over English Language, ability to effectively communicate information in written format.
- Customer service experience of at least one year.
- Should be smart, witty, and innovative writing skills.
- Willing to work in shift 24*7 shift.
Walkin Date and Venue:
Walkin Date: 21st August 2024, 10.00 AM – 11.30 AM
Walkin Venue: Building 323, Udyog Vihar, Phase IV, Gurgaon – 122016
