Sutherland, a renowned provider of customer engagement solutions, is currently seeking candidates for the position of Voice Process Executive in Chennai. With educational requirements open to any graduate and a range of 0 to 3 years of experience, this role accommodates individuals from various backgrounds and career stages. Interested candidates are invited to attend the walk-in interviews scheduled from 8th May 2024 to 17th May 2024, between 11:00 AM and 3:30 PM. Located in the vibrant city of Chennai, this position offers an exciting opportunity to work in a dynamic and fast-paced environment while honing communication and problem-solving skills.
Company Name: Sutherland
Job Role: Voice Process Executive
Education Required: Any Graduate
Experience Required: 0 – 3 years
Job Location: Chennai
Walkin Date: 8th May 2024- 17th May 2024, 11.00 AM – 3.30 PM
Hiring Type: Walkin
Role and Responsibilities:
- Responsible for handling calls and chats and providing customer support.
- Identify and relate to various customer needs and scenarios.
- Conduct issue identification and problem-solving meeting customer needs and satisfaction.
- Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner either through Calls or Chats.
- Remain updated on client and internal processes, technology applications, utilities, and products.
- Utilize various internal and client-based tools and applications for customer management and servicing.
- Conduct data entry, documentation, and case management.
- Work and partner with others within a team-based environment.
- Achieve and maintain required metrics and goals.
- Adhere to company policies and procedures as described in the HR Handbook.
- Good understanding of phone/chat etiquette – Not interrupting, abstaining from making unpleasant vocal gestures, etc.
- Ability to establish call control/multi-task chat queries.
- Ability to use logical and non-linear troubleshooting techniques to resolve the root cause of a problem.
Required Skills and Qualifications:
- Ability to compose grammatically precise, concise, and appropriate sentences.
- Ability to clearly understand and respond appropriately to the problem statements of customers.
- Ability to articulate, a clear and friendly tone in a neutral accent without dead air.
- Ability to manage and maintain required communication pace.
- Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome)
- Capable of consistently managing a higher level of professional, yet courteous communication standards (Verbal & Written)
- Capable of managing communication flow and direction.
- Effective time management and should have a strong focus on schedule adherence and/or attendance based on previous employment/school records.
- Goal-orientated with a focus on learning and continuous improvement.
- Team player who is willing to make adaptions for the benefit of customers and the program’s engagement activities.
Walkin Date and Venue:
Walkin Date: 8th May 2024- 17th May 2024, 11.00 AM – 3.30 PM.
Walkin Venue: SUTHERLAND -Ground floor, Gateway office parks, Perungalathur, Chennai. Landmark Opposite Perungalathur Railway Station.
