Sutherland is hosting walk-in interviews for the position of Customer Service Executive in Chennai from 24th April 2024 to 3rd May 2024, between 10:00 AM and 1:30 PM. The role is open to any graduate with 0 to 3 years of experience. As a Customer Service Executive at Sutherland, individuals will have the opportunity to interact with customers, addressing their inquiries and concerns to ensure a positive experience. This walk-in hiring event provides a convenient opportunity for interested candidates to explore career opportunities in customer service and potentially join Sutherland’s dynamic team in Chennai.
Company Name: Sutherland
Job Role: Customer Service Executive
Education Required: Any Graduate
Experience Required: 0 – 3 years
Job Location: Chennai
Walkin Date: 24 April 2024- 3rd May 2024, 10.00 AM – 1.30 PM
Hiring Type: Walkin
Role and Responsibilities:
- Responsible for handling calls and chats and providing customer support.
- Identify and relate to various customer needs and scenarios.
- Conduct issue identification and problem-solving meeting customer needs and satisfaction,
- Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner either through Calls or Chats.
- Remain updated on client and internal processes, technology applications, utilities, and products.
- Utilize various internal and client-based tools and applications for customer management and servicing,
- Conduct data entry, documentation, and case management,
- Work and partner with others within a team-based environment,
- Achieve and maintain required metrics and goals,
- Adhere to company policies and procedures as described in the HR Handbook,
- Good understanding of phone/chat etiquette – Not interrupting, abstains from making unpleasant vocal gestures, etc.
- Ability to establish call control/multi-task chat queries,
- Ability to use logical and non-linear troubleshooting techniques to resolve the root cause of a Problem.
Required Skills and Qualification:
- Ability to compose grammatically precise, concise, and appropriate sentences,
- Ability to clearly understand and respond appropriately to the problem statements of customers,
- Ability to articulate, a clear and friendly tone in a neutral accent without dead air,
- Ability to manage and maintain required communication pace,
- Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome),
- Capable of consistently managing a higher level of professional, yet courteous communication standards (Verbal & Written),
- Capable of managing communication flow and direction,
- Effective time management and should have a strong focus on schedule adherence and/or attendance based on previous employment/school records,
- Goal-orientated with a focus on learning and continuous improvement,
- Team player who is willing to make adaptions for the benefit of customers and the program’s engagement activities,
Walkin Date and Walkin Venue:
Walkin Date: 24 April 2024- 3rd May 2024, 10.00 AM – 1.30 PM.
Walkin Venue: SUTHERLAND -Ground floor, Gateway office parks, Perungalathur, Chennai. Landmark Opposite Perungalathur Railway Station.
