Tata Communications is currently seeking qualified candidates for the position of Customer Service Executive – Service Delivery & Management. The ideal candidate should possess a Bachelor’s degree in engineering or an equivalent qualification. The role requires individuals with 0-4 years of relevant experience. As a Customer Service Executive, you will be based in Bengaluru, contributing to the efficient delivery and management of services.
Company Name: Tata Communications
Job Role: Customer Service Executive – Service Delivery & Management
Education Required: Bachelor’s degree in engineering or equivalent qualification
Experience Required: 0-4 years
Job Location: Bengaluru
Role and Responsibilities:
- Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs.
- Conduct change management, turnup and migrations requests
- Standard testing and troubleshooting of installs/activation post Provisioning.
- Validate wiring connections and schedule dispatches with field operations.
- Regularly participates in important projects or activities as a full contributing team member.
- Ensure all installation functions are performed in a timely fashion to meet agreed SLAs/KPIs
- Perform escalation management, wherever necessary and in case project is in jeopardy.
Required Skills and Qualifications:
- Understanding of Provisioning process, Telephone, Internet, Data, Service Activation
- Knowledge in switch and router configuration.
- Bachelor’s degree in engineering or equivalent qualification.
- 0-4 years relevant experience in network infrastructure project management and on field experience.
