Tech Mahindra is organizing a walk-in recruitment drive for the position of Customer Service Representative at their Noida office. The event will be held from May 22, 2024, to May 27, 2024, between 9:30 AM and 5:30 PM. The company is looking for candidates with any graduate degree and 0 to 4 years of experience. This is a valuable opportunity for individuals seeking to advance their careers in customer service with a leading global IT services company.
Company Name: Tech Mahindra
Job Role: Customer Service Representative
Education Required: Any Graduate
Experience Required: 0 – 4 years
Job Location: Noida
Walkin Date: 22nd May 2024- 27 May 2024, 9.30 AM – 5.30 PM
Hiring Type: Walkin
Role and Responsibilities:
- Respond promptly to customer inquiries.
- Acknowledge and resolve customer complaints in a timely manner.
- Escalate unresolved issues to the appropriate department.
- Keep accurate records of customer interactions and transactions.
- Identify and escalate priority issues.
- Provide product/service information to customers.
- Assist in maintaining a positive and empathetic attitude toward customers.
Required Skills and Qualifications:
- Proven minimum of 6 months of work experience in international inbound voice support.
- Excellent communication and interpersonal skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong problem-solving skills.
- Ability to work well in a team environment.
- Patience and empathy when dealing with customers.
- Flexibility to work in shifts, including weekends and holidays if required.
Walkin Date and Venue:
Walkin Date: 22nd May 2024- 27 May 2024, 9.30 AM – 5.30 PM
Walkin Venue: A8, Knowledge Boulevard, Tower-B, 7th floor Tech Mahindra Sector 62-62, Noida. Near IMS College. Nearest Metro station- Electronic City, Noida.
