Teleperformance, a distinguished player in the customer service industry, is currently inviting applications for the role of Customer Support Executive. The company is looking for candidates with diverse educational backgrounds as it requires only a basic qualification of Any Graduate. This presents a fantastic opportunity for freshers who are eager to begin their careers in the field of customer support. The job is based in the bustling city of Gurgaon, known for its thriving corporate sector.
Company Name: Teleperformance
Job Role: Customer Support Executive
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Gurgaon
Role and Responsibilities:
- Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
- Complete Training Needs Analysis to confirm the Training is applicable.
- Design Training content with the Learners needs in mind.
- Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for Email/calls.
- Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
- Completes all training and development activities in timely manner.
- Understanding of escalation handling procedures.
Required Skills and Qualification:
- Graduate in any stream.
- Understanding & Knowledge of E-commerce.
- Language Skills: English and Hindi.
