Teleperformance is organizing a walk-in drive for the Customer Service role at their Hyderabad location. This position is open to graduates from any discipline with 0 to 2 years of experience. Interested candidates can attend the walk-in interviews scheduled from 6th to 15th November 2024, between 10:30 AM and 5:00 PM.
Company Name: Teleperformance
Job Role: Customer Service
Education Required: Any Graduate
Experience Required: 0 – 2 years
Job Location: Hyderabad
Walkin Date: 6th November 2024 – 15th November 2024, 10.30 AM – 5.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Manage large amounts of incoming phone calls.
- Identify and assess customer’s needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/ tools.
- Meet personal/customer service team sales targets and call-handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Required Skills and Qualifications:
- Proven customer support experience or sales experience.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/ respond to different types of characters.
- Excellent communication and presentation skills.
Walkin Date and Venue:
Walkin Date: 6th November 2024 – 15th November 2024, 10.30 AM – 5.00 PM
Walkin Venue: Teleperformance India Private Limited., NSL Centrum Mall, 2nd Floor, Lift Lobby-2, Plot No-1062 & 1063, Phase 5, KPHB Colony, (Landmark Reliance trends building), ( Road Opposite to Forum Mall Lane), Hyderabad 500072.
