Teleperformance is conducting walk-in interviews for the position of Customer Success Specialist, Non-Voice, in Chennai. This opportunity is open to any graduate with 0-1 years of experience. The walk-in interviews will be held from June 12th to June 21st, 2024, between 9:30 AM and 5:30 PM. This presents an ideal chance for individuals looking to kickstart their career in customer success with a renowned global organization like Teleperformance.
Company Name: Teleperformance
Job Role: Customer Success Specialist, Non-Voice
Education Required: Any Graduate
Experience Required: 0 – 1 years
Job Location: Chennai
Walkin Date: 12th June 2024- 21st June 2024, 9.30 AM – 5.30 PM
Hiring Type: Walkin
Role and Responsibilities:
- Be responsible for delivering a high-quality, customer-driven, support service resolving customer inquiries at the first point wherever possible.
- Demonstrates confidence and willingness to resolve customer requests or queries.
- Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each customer support engagement.
- Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer.
- Manages all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving agreed operational targets.
- Can interact effectively with the personnel, tools & resources in the Customer Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications, etc.).
- Completes all training and development activities in a timely manner.
Required Skills and Qualifications:
- Typing Speed (25-35 words/minute)
- Quick Navigation Ability, Web Savvy- Ability to toggle between screens/tools.
- Adept in Rule-based decision making.
- Ability to problem-solve using math and analytical assessment methods.
- Research skills to meet customer expectations.
- Excellent communication skills (written and spoken)
- Strong problem-solving skills.
Walkin Date and Venue:
Walkin Date: 12th June 2024- 21st June 2024, 9.30 AM – 5.30 PM
Walkin Venue: 82/30, AMBIT IT PARK Ambattur Industrial Estate 2nd Main Rd, Sai Nagar, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058
