TELUS International is conducting a walk-in drive for the role of Chat Process at their Noida location. This opportunity is open to candidates with 0 to 3 years of experience, and applicants must hold a graduate degree in any field. The walk-in interview will take place from 9th September 2024 to 13th September 2024, between 12:00 PM and 4:00 PM.
Company Name: TELUS International
Job Role: Chat Process
Education Required: Any Graduate
Experience Required: 0 – 3 years
Job Location: Noida
Walkin Date: 9th September 2024 – 13th September 2024, 12.00 PM – 4.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Provide Customer service.
- Answer incoming Chats and Email.
- Contact Customers, vendors, partners, or any other party when required.
- Listen to and identify the root cause of a case, interact with the Customer on
- Chat and/or Email, and resolve the problem accordingly.
- Meet established individual and team performance targets, which include
- Customer service, productivity, quality standards, and any other the business deems necessary.
- Maintain adequate proficiency in Products and platforms supported.
- Read and ensure understanding of new or actualized policies, procedures, and Products.
- Communicate with the team leader, team members, and other teams regarding problems, solutions, and trends.
- Keep account information confidential, protect it from unauthorized use, ensure it remains in the account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited).
Required Skills and Qualifications:
- Fresher and Experienced both can apply.
- Candidate needs to be Anime Savy.
- Graduates can apply.
- Excellent communication skills.
Walkin Date and Venue:
Walkin Date: 9th September 2024 – 13th September 2024, 12.00 PM – 4.00 PM
Walkin Venue: Telus International, UG Floor, Tower 6, Candor Techspace, Noida Sec 135, Uttar Pradesh
