TELUS International is conducting a walk-in drive in Noida for the role of Chat Process Executive, inviting applications from graduates with 0 to 2 years of experience. This role is ideal for both freshers and those with prior experience in customer support who are interested in developing their skills in a fast-paced environment. Walk-in interviews are scheduled from November 4th to November 11th, 2024, between 9:30 AM and 5:30 PM.
Company Name: TELUS International
Job Role: Chat Process
Education Required: Any Graduate
Experience Required: 0 – 2 years
Job Location: Noida
Walkin Date: 4th November 2024 – 11th November 2024, 9.30 AM – 5.30 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Provide Customer service.
- Answer incoming Chats and Emails.
- Contact Customers, vendors, partners, or any other party when required.
- Listen to and identify the root cause of a case, interact with the Customer on Chat and/or Email, and resolve the problem accordingly.
- Meet established individual and team performance targets, which include
- Customer service, productivity, quality standards, and any other the business deems necessary.
- Maintain adequate proficiency in Products and platforms supported.
- Read and ensure understanding of new or actualized policies, procedures, and Products.
- Communicate with the team leader, team members, and other teams.
- regarding problems, solutions, and trends.
Required Skills and Qualifications:
- Fresher and Experienced both can apply(Experience up to 2 years)
- Graduates can only apply.
- Excellent communication skills.
Walkin Date and Venue:
Walkin Date: 4th November 2024 – 11th November 2024, 9.30 AM – 5.30 PM
Walkin Venue: TELUS international, 6th Tower, UG Floor, Candor TechSpace, Noida sec-135.
