TELUS International is conducting a walk-in drive for the role of Customer Service Representative at their Noida location. The company is seeking candidates with a graduate degree and 0 to 4 years of experience. Interested individuals can attend the walk-in interview on 26th October, between 11:00 AM and 4:00 PM.
Company Name: TELUS International
Job Role: Customer Service Representative
Education Required: Any Graduate
Experience Required: 0 – 4 years
Job Location: Noida
Walkin Date: 26th October , 11.00 AM – 4.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Analyze and solve customer queries through calls.
- Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead.
- Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
- Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
- Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
- Provide splendid customer services to customers in a friendly and courteous manner at all times.
- Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
- Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.
Required Skills and Qualifications:
- Should possess excellent verbal and written English communication skill.
- Should be customer oriented and team oriented as well.
- Fresher/Experienced can apply(0-3 years).
- Work Location: Candor Tech Space, Noida Sector 135(Delhi NCR)
- Undergraduate freshers are not eligible.
- Candidate should be okay with Work from Office role.
Walkin Date and Venue:
Walkin Date: 26th October , 11.00 AM – 4.00 PM
Walkin Venue: Telus International, UG Floor, Tower 6, Sector-135, Noida, UP-201304
