TELUS International is conducting a walk-in drive for the role of Customer Service Voice in Noida. Open to graduates from any field, this opportunity is ideal for individuals with 0 to 3 years of experience in customer service. The walk-in interviews are scheduled from 20th August 2024 to 23rd August 2024, between 12:00 PM and 4:00 PM.
Company Name: TELUS International
Job Role: Customer Service Voice
Education Required: Any Graduate
Experience Required: 0 – 3 years
Job Location: Noida
Walkin Date: 20th August 2024 – 23rd August 2024, 12.00 PM – 4.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Analyze and solve customer queries through calls.
- Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead.
- Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
- Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
- Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
- Provide splendid customer services to customers in a friendly and courteous manner at all times.
- Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
- Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.
Required Skills and Qualifications:
- Should possess excellent verbal and written English communication skill.
- Should be customer oriented and team oriented as well.
- Fresher/ Experienced can apply(0-3 years).
- Work Location: Candor Tech Space, Noida Sector 135(Delhi NCR).
- Undergraduate freshers are not eligible.
- Candidate should be okay with Work from Office role.
- Should be comfortable with night shifts.
Walkin Date and Venue:
Walkin Date: 20th August 2024 – 23rd August 2024, 12.00 PM – 4.00 PM
Walkin Venue: Telus International, UG FLoor Tower-6, Candor Tech Space, Noida Sec 135, Uttar Pradesh.
