TELUS International is conducting a walk-in recruitment drive for the position of Chat Support Executive at their Noida and Delhi locations. The walk-in event is scheduled from 17th June 2024 to 21st June 2024, between 12:00 PM and 4:00 PM. They are inviting applications from graduates with 0 to 3 years of experience. This role offers an excellent opportunity for individuals to join a dynamic team and develop their careers in customer support.
Company Name: TELUS International
Job Role: Chat Support Executive
Education Required: Any Graduate
Experience Required: 0 – 3 years
Job Location: Noida, Delhi
Walkin Date: 17th June 2024- 21st June 2024, 12.00 PM – 4.00 PM
Hiring Type: Walkin
Role and Responsibilities:
- Analyze and solve customer queries through chat and emails.
- Assist execution and implementation of process improvements in the CRM team in consultation with the Team Lead.
- Improve the Customer’s Experience with Client Services by ensuring that the Customer’s Issues are attended promptly and all their concerns are resolved immediately.
- Ensure that all the Company Policies and procedures, code of conduct, and regulatory guidelines are strictly complied with while servicing the customers.
- Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
Required Skills and Qualifications:
- Should possess excellent verbal and written English communication skills.
- Should be customer-oriented and team-oriented as well.
- Fresher/Experienced can apply(0-3 years).
- Undergraduate: Freshers are not eligible.
- The candidate should be okay with Work from Office role.
- Should be comfortable with night shifts.
Walkin Date and Venue:
Walkin Date: 17th June 2024- 21st June 2024, 12.00 PM – 4.00 PM
Walkin Venue: Telus International, UG Floor, Tower 6, Candor Tech Space, Noida Sector 135, Uttar Pradesh-201304.
