Telus is organizing walk-in interviews for the Chat Process role at their Noida location. Open to graduates with 0 to 3 years of experience, this position offers an excellent opportunity for individuals looking to build a career in customer support. The walk-in interviews will be held from 1st October to 3rd October 2024, between 12:00 PM and 4:00 PM.
Company Name: Telus
Job Role: Chat Process
Education Required: Any Graduate
Experience Required: 0 – 3 years
Job Location: Noida
Walkin Date: 1st October 2024 – 3rd October 2024, 12.00 PM – 4.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Provide Customer service.
- Answer incoming Chats and Emails.
- Contact Customers, vendors, partners, or any other party when required.
- Listen to and identify the root cause of a case, interact with the Customer on Chat and/or Email, and resolve the problem accordingly.
- Meet established individual and team performance targets, which include Customer service, productivity, quality standards, and any other the business deems necessary.
- Maintain adequate proficiency in Products and platforms supported.
- Read and ensure understanding of new or actualized policies, procedures,
- and Products.
- Communicate with the team leader, team members, and other teams regarding problems, solutions, and trends.
Required Skills and Qualifications:
- Fresher and Experienced both can apply(Experience up to 2 years)
- Graduates can only apply.
- Excellent communication skills.
Walkin Date and Venue:
Walkin Date: 1st October 2024 – 3rd October 2024, 12.00 PM – 4.00 PM
Walkin Venue: Telus International, UG Floor, Tower 6, Candor Techspace, Noida Sec 135, Uttar Pradesh.
