Telus is conducting a walk-in drive for the role of International Voice Process at their Noida location. The opportunity is open to graduates with 0 to 3 years of experience, offering a chance to work in a dynamic, global environment. The walk-in interviews are scheduled for 10th October 2024 and 11th October 2024, from 12.00 PM to 4.00 PM.
Company Name: Telus
Job Role: International Voice
Education Required: Any Graduate
Experience Required: 0 – 3 years
Job Location: Noida
Walkin Date: 10th October 2024 – 11th October 2024, 12.00 PM – 4.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Analyze and solve customer queries through calls.
- Assist execution and implementation of process improvements in the CRM team in consultation with the Team Lead.
- Improve the customer experience with Client Services by ensuring that the
- Customers Issues are attended promptly and all their concerns are resolved immediately.
- Ensure that all the Company Policies and procedures, code of conduct, and regulatory guidelines are strictly complied with while servicing the customers.
- Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
- Provide splendid customer service to customers in a friendly and courteous manner at all times.
- Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
- Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls, or customer service.
Required Skills and Qualifications:
- Should possess excellent verbal and written English communication skills.
- Should be customer-oriented and team-oriented as well.
- Fresher/ Experienced can apply(0-3 years).
- Undergraduate freshers are not eligible.
- The candidate should be okay with the Work from Office role.
Walkin Date and Venue:
Walkin Date: 10th October 2024 – 11th October 2024, 12.00 PM – 4.00 PM
Walkin Venue: Telus International, UG Floor, Tower 6, Candor Techspace, Noida Sector 135, Uttar Pradesh.
