Tesco is currently offering an exciting opportunity for individuals to join their team as an Associate in Chat Support, located in Bengaluru. The position is open to any graduate, highlighting Tesco’s inclusive approach to hiring talent from diverse educational backgrounds. This role is specifically designed for freshers, indicating the company’s interest in providing entry-level opportunities in the field of chat support. As an Associate in Chat Support at Tesco, the selected candidates will play a crucial role in facilitating customer interactions and ensuring a seamless chat support experience.
Company Name: Tesco
Job Role: Associate – Chat Support
Education Required: Any Graduate
Experience Required: Fresher
Job location: Bengaluru
Role and Responsibilities:
- Ensuring I understand our Core Purpose and the role I play in delivering this.
- Role modelling the Tesco values and leading by example in what I do and how I behave.
- Understanding the part I play in delivering our key metrics and performance measures.
- Delivering all relevant critical metrics consistently and to agreed quality and reliable service standards.
- Handing and resolving first line contact and queries via written communication channels.
- Handling first line contact efficiently; to minimize any impact to customers and colleagues and deliver strong NPS scores.
- Delivering my own personal objectives; preparing for and participating fully in everyday and structured conversations with my colleagues and manager.
- Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others.
- Using my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change.
- Continually developing my skills to be the best I can be in my role.
- I ensure that all open tickets are closed to agreed timescale.
- I am expected to work in roster shifts to support customer queries.
- Responsible for completing tasks and transactions within agreed metrics- Solves problems by analyzing solution alternatives.
Required Skills Qualification:
- Qualifications.
- Customer service orientation.
- Excellent Written Communication in English.
- Conflict Resolution.
- Empathy and customer focus.
- Typing speed and accuracy.
- Basic Microsoft Office e.g. Outlook email.
