Tesco is looking for fresh graduates to join their team as Associates in CEC Operations, based in Bengaluru. This role is open to individuals from any academic background, offering an excellent opportunity for recent graduates to start their careers. As an Associate in CEC Operations, new hires will be responsible for supporting various operational tasks, contributing to the efficiency and effectiveness of customer service operations. This position provides a dynamic and supportive work environment, making it an ideal starting point for professional growth within a leading global retail company.
Company Name: Tesco
Job Role: Associate-CEC Operations
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Bengaluru
Role and Responsibilities:
- Knows and applies fundamental work theories/concepts/processes in own areas of work.
- Resolving user queries in a timely manner and have attention to detail to identify issues.
- Need to work in UK shifts and weekend working.
- Ensure that the query / issue is understood correctly “the first time” round and therefore; resolution should be accurate and address the query / issue adequately.
- Should be pro-active and resilient in order to work with all the various teams involved in resolving the queries.
- Find opportunities for improving controls; recognizing financial benefits.
- Ability to work as a great teammate across multiple teams and close user queries in a timely manner; ensuring user satisfaction is maintained at all times.
- To be able to create various management reports through various data bases to summarize the problem.
Required Skills and Qualifications:
- Basic MS Office.
- Excel.
- Speed and Accuracy.
- Active Listening.
- English Speaking.
- Reading and Writing.
- Logical Thinking.
- Eye to detail.
- Planning and Organising.
- Basic numeracy skills.
