Unisys is looking to hire an IT Support Engineer for their Hyderabad location. The position requires candidates to have at least a high school degree, with a Bachelor’s degree being preferred. Applicants should possess 6 months to 1 year of experience in a relevant field. This role offers a great opportunity for individuals looking to advance their careers in IT support within a reputable company.
Company Name: Unisys
Job Role: IT Support Engineer
Education Required: High school degree required, Bachelor’s degree
Experience Required: 6 months to 1 year
Job Location: Hyderabad
Role and Responsibilities:
- Provides support for software, hardware, and networking support for desktops, laptops, and servers
- Provides maintenance and support on legacy products.
- May Provide Support for Enterprise Products.
- Performs disk replacement on enterprise storage products.
- Installs and maintains PCs and associated software, networks, servers, and peripherals.
- Supports network products from operational and maintenance perspectives.
- Performs installs, moves, adds, and changes as required.
- Tests and certifies PCs, networks, servers, and client-approved applications.
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor, and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
Required Skills and Qualifications:
- A high school degree is required.
- 6 months to 1 year of hands-on technical experience.
- Electronics training equivalent to at least 2 years of technical institutes, polytechnic, and/or military technical school with applicable field service and/or other related technical experience.
- Bachelor’s degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic, and/or military technical school with applicable field service and/or other related technical experience.
- A+ certification is a plus.
- Troubleshooting software and hardware problems.
- Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, and configuration, and possess advanced PC support capability.
- internal procedures and service delivery requirements.
- Excellent analytical and client communication skills.
