Unisys is hiring for the role of Service Desk Analyst L1 at its Bangalore office. This position requires candidates with a PUC qualification and 1 to 4 years of experience. The Service Desk Analyst will be responsible for providing first-level technical support, troubleshooting issues, and ensuring prompt assistance to users
Company Name: Unisys
Job Role: Service Desk Analyst L1
Education Required: PUC
Experience Required: 1 to 4 years
Job Location: Bangalore
Roles and Responsibilities:
- First point of contact for all end user reported issues or requests.
- Typically provides technical support for Internal and External customers.
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system.
- Support multiple clients through customer service professionalism and insight.
Required Skills and Qualifications:
- A minimum of a PUC and above or equivalent with English as the primary language.
- 1 to 4 years of experience with IT Service Desk (Tech Support Voice Process).
- Excellent verbal and written communication.
- Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications.
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.).
- Multitasking and coordination skills.
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
