Unisys is looking to hire fresh graduates from the 2021 and 2022 batches for the position of Service Desk Associate L1. This opportunity is open to candidates with any engineering or non-engineering degree. Based in Hyderabad, the role offers an excellent entry point for recent graduates to start their careers, providing technical support and customer service in a dynamic and professional environment.
Company Name: Unisys
Job Role: Service Desk Associate L1
Education Required: any Engineering or Non-Engineering Graduates (2021 and 2022 Batch)
Experience Required: Freshers
Job Location: Hyderabad
Role and Responsibilities:
- First point of contact for all end user-reported issues or requests.
- Typically provides technical support for Internal and External customers.
- Responsible for providing the first line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures
- Takes end-to-end Ownership of End User Issues till resolution and follow-up as mandated by the process requirements.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLAs. Maintains records of calls and ensures all cases are updated in the system.
- Support multiple clients through customer service professionalism and insight.
Required Skills and Qualifications:
- Excellent verbal and written communication.
- Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.)
- Multitasking and coordination skills.
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
- Willingness and ability to work in shifts (24 x 7)
- Minimum qualification for any Engineering or Non-Engineering Graduates (2021 and 2022 Batches)
- Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.
