Verint is currently seeking qualified candidates for the role of Engineer – Product Support in Bangalore. The ideal applicant should hold a Bachelor’s degree in a technology discipline or a related field. This position is open to individuals with 0 to 2 years of experience, offering a valuable opportunity for recent graduates and those early in their careers to gain hands-on experience in product support within a dynamic environment.
Company Name: Verint
Job Role: Engineer – Product Support
Education Required: Bachelor’s degree in a technology discipline or related field
Experience Required: 0 – 2 years
Job Location: Bangalore
Role and Responsibilities:
- Respond to customer calls to report or follow up on, or escalate issues. Demonstrate an urgent interest in satisfying their concerns and ensure proper ownership of issues and escalations.
- Track customer calls and communicate with escalated tiers to ensure continued progress on issues.
- Follow up on a class of closed tickets to validate customer satisfaction and identify any residual issues that may have arisen.
- Execute customer edits in the CRM, activate and modify customer permissions to external tools, and ensure the customer’s support entitlement status.
- Deliver customer base notifications, marketing information, or product information as required.
- Other duties and responsibilities as assigned.
Required Skills and Qualifications:
- 0 – 2 years experience in a customer service role.
- Familiarity with Contact Center operations and/or technology software and tools
- Strong written and verbal communication skills.
- Customer service focused.
- Basic knowledge of Microsoft OS and networking protocols.
- Bachelor’s degree in a technology discipline or related field.
- Bilingual in English and Spanish preferred.
- Demonstrated knowledge, or training in one or more of the following areas.
- Databases.
- Networking and protocols TCP/IP, HTTP, FTP, and SMTP.
- Telecom systems (CTI, VOIP, PBX)
- Operating systems, desktop domains (active directory), and Windows security.
- Understanding of HTML, JavaScript, XML.
- Experience Supporting Software applications, including IIS, MS SQL Server, and Oracle.
