Verizon, a globally recognized leader in telecommunications and technology services, is currently seeking qualified individuals to join their team in Chennai as Tech Support Engineers. The position requires candidates to hold a Bachelor’s degree, emphasizing Verizon’s dedication to hiring professionals with a strong educational foundation.
Company Name: Verizon
Job Title: Tech Support Engineer
Qualification: Bachelor’s degree
Job Location: Chennai, Tamil Nadu
Role & Responsibilities:
This position is for Tier 2 portal support team that provides an advanced level of online technical support to internal and external customer for Business accounts on Verizon Enterprise Center (VEC).
This individual will be responsible for having thorough knowledge and understanding of a number of Verizon web portals and be accountable for achieving business results through a best-in-class customer experience.
- Investigate, manage, and resolve complex and unique trouble tickets reported by Verizon portal users in an extremely timely manner (meeting established levels of service including initial response time, time to close, etc.).
- Diagnose and escalate issues as needed.
- Communicate with portal users to update them on ticket status and gather further info as necessary.
- Route issues to application developers for investigation as needed and see issues through to resolution.
- Clear and thorough documentation on tickets.
- Develop and maintain a working knowledge of Verizon proprietary applications and processes. Manage tickets and customers to a very high-level customer service and support.
Qualifications Required:
- Bachelor’s degree or one or more years of work experience.
- Extensive experience troubleshooting applications.
- Should be able to respond to technical issues in a timely fashion with an emphasis on customer service.
- Strong technical competency and problem-solving skills.
- Ability to manage and prioritize multiple tasks under pressure.
Preferred Qualifications:
- Organized and efficient; tracks and follows through on commitments.
- Strong information seeking skills and the drive to make things happen.
- Dependable and flexible.
- Exceptional verbal and written communications are needed.
Where you’ll be working:
- In this hybrid role, you’ll have a defined work location that includes work from home and assigned office days set by your manager.
