Willis Towers Watson is holding walk-in interviews for the role of Customer Service at their Mumbai office. Open to graduates from any discipline with 0 to 1 year of experience, this position offers a great entry point into the professional world. The walk-in interviews are scheduled for 9th August 2024, from 11:30 AM to 1:00 PM.
Company Name: Willis Towers Watson
Job Role: Customer Service
Education Required: Any Graduate
Experience Required: 0 – 1 year
Job Location: Mumbai
Walkin Date: 9th August 2024, 11.30 AM – 1.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Review, analyze and assess carrier documentation for processing insurance billings.
- To work on different sub process which includes updating commissions, tracking Personal Lines revenue, creating renewal proposals and responding to the alerts from Carrier.
- Deliver as per defined KPI’s for the role – Maintain set SLA Quality, TAT standards prescribed by the Business Unit.
- Manage work load/ volumes and delivery expectations as per business requirement.
- To work on different sub process which includes updating commissions, tracking Personal Lines revenue, creating renewal proposals as well as billing request documents, etc.
- Ensure that all statutory and company procedures are followed while processing Personal Lines transactions to protect clients, colleagues and the business interests of the company.
- Participate and contribute in process improvement areas.
- To revert to emails as per defined process and timeliness.
- Ensure ongoing, effective relationships with stakeholders (Internal/external).
Required Skills and Qualifications:
- Good verbal and written communication skills.
- Energetic, enthusiastic individuals.
- Logical thinking skillset is a must.
- Ability to learn new processes and systems, also should have the ability to adapt to changes.
- Ability to prioritize and organize tasks, work within stiff timelines.
- Ability to work independently and as part of a team.
- Ability to work under pressure and meet tight deadlines.
Walkin Date and Venue:
Walkin Date: 9th August 2024, 11.30 AM – 1.00 PM
Walkin Venue: Willis Towers Watson – 7th Floor, A & B Wing, iTHINK Techno Campus, Pokharan Road 2, Subhash Nagar, Thane, 400606.
