Willis Towers Watson is conducting a walk-in interview for the role of Technical Support at its Thane office. Candidates with a graduation degree and 0 to 5 years of experience are invited to attend. The walk-in event is scheduled for 7th December 2024, between 11:30 AM and 1:30 PM.
Company Name: Willis Towers Watson
Job Role: Technical Support
Education Required: Any Graduate
Experience Required: 0 – 5 years
Job Location: Thane
Walkin Date: 7th December 2024, 11.30 AM – 1.30 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Communicate effectively with clients/ members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur.
- Consistently provide a quality customer experience to clients/ members.
- Continuously seek to identify areas where the service to clients/ members could be improved and communicate to the Senior Administrator/ Team Leader.
- Deal with queries and requests by the use of standard letters and references to procedures.
- Recognize and escalate potential problems and potential complaint cases.
- Ensure complaints procedure is adhered to and that all complaints are immediately notified to the Senior Administrator.
- Seek clarification where errors are made.
- Monitor own workflow to ensure service levels are achieved.
- Prioritise and manage own workload and maintain a rolling schedule of objectives.
- Accurately perform manual calculations.
- Know and live the firm’s values.
- Operations Management/ Operational Effectiveness
- Participate and contribute in team huddles.
- Proactively support key initiatives that have been delivered to implement change.
- To ensure any feedback (including breaches/ errors) found in the process is informed to the team Manager instantly.
Required Skills and Qualifications:
- Must have completed full-time graduation.
- Good communication and interpersonal skills.
Walkin Date and Venue:
Walkin Date: 7th December 2024, 11.30 AM – 1.30 PM
Walkin Venue: Willis Towers Watson WTW, 7th floor, A&B Wing, Ithink Techno Campus, Pokharan Road 2, Subhash Nagar, Thane- 400606. Landmark Beside Viviana Mall.
