Wipro is seeking candidates for the role of Analyst at their Gurugram location. This position is open to individuals with a BE/B. Tech degree or a graduate degree from a technical or non-technical background. Suitable candidates will have 0 to 2 years of experience. As an Analyst, you will be responsible for analyzing data, supporting various business processes, and contributing to the efficiency and effectiveness of operations.
Company Name: Wipro
Job Role: Analyst
Education Required: BE/B.Tech, Graduate (Tech/ Non Technical background)
Experience Required: 0 – 2 Years
Job Location: Gurugram
Role and Responsibilities:
- Understand the context of the query, determine the exact ask from the requestor, research or troubleshoot the request, and draft a response as per defined guidelines.
- Monitor and own the assigned cases/ tickets and ensure successful processing of the same adhering to the defined SLAs and case priority.
- Receive, review, and process all relevant documentation attached to the queries pertaining to leave of absence, employee status changes, etc.
- Participate and manage transactional activities pertaining to query resolution & follow-ups on information from required stakeholders
- Performing self-checks on processed cases before responding to requestors to ensure response/actions are as per agreed standards
- Perform concentrated data entry related to specific data quality initiatives such as updating or correcting employee information on internal tools and applications
- Enable the build & maintenance sops by ensuring new learnings/scenarios are duly highlighted to the Process SMEs/ Leads to help knowledge capture.
- Identify improvement opportunities to strengthen/ streamline existing processes following a continuous improvement culture.
Required Skills and Qualifications:
- Graduate (Tech/ Non Technical background)
- Technical profile (e.g BE/B.Tech) considered with an operational background
- Ability to interpret Customer’s situation and connect the dots to the available resources & solutions.
- Requires good analytical skills in order to validate complex & dynamic queries.
- Ability to prioritize & organize tasks.
