Wipro is hiring for the position of Management Trainee at their Gurugram office. This role is open to any graduate, and the company is particularly interested in freshers who are eager to embark on their professional journey. The position offers a great opportunity for recent graduates to gain valuable experience and develop their skills in a dynamic work environment.
Company Name: Wipro
Job Role: Management Trainee
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Gurugram
Roles and Responsibilities:
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions.
- Assist clients with navigating around product menus and facilitate better understanding of product features.
- Troubleshoot all client queries in a user-friendly, courteous and professional manner.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
- Accurately process and record all incoming call and email using the designated tracking software.
Required Skills and Qualifications:
- Functional Competencies/ Skill.
- Process Knowledge – Knowledge of assigned process, tools and systems – Foundation to Competen.
