Wipro is seeking fresh graduates to join their team as Processors in Pune. This role is open to candidates from any academic background, providing an excellent opportunity for those at the beginning of their careers. As a Processor, new hires will handle various tasks to ensure smooth and efficient operations within the company. This position offers a supportive and dynamic work environment, allowing individuals to develop their professional skills and gain valuable experience at a leading global IT and consulting company.
Company Name: Wipro
Job Role: Processor
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Pune
Role and Responsibilities:
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Update own availability in the RAVE system to ensure productivity of the process.
- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLA’s defined in the contract.
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
Required Skills and Qualifications:
- Process Knowledge – Knowledge of assigned process, tools and systems – Foundation to Competent.
- Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
- Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
- Applies the competency in all situations and is serves as a guide to others as well.
- Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
