Wipro, a globally recognized leader in information technology, consulting, and business process services, is currently hiring for the position of Production Agent. This role offers an excellent opportunity for fresh graduates, as no prior experience is required. Wipro values talent and diversity, welcoming applicants from all educational backgrounds. Whether you hold a degree in engineering, commerce, or any other field, Wipro encourages you to apply. The job is based in Hyderabad, a thriving hub of technology and innovation in India.
Company Name: Wipro
Job Role: Production Agent
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Hyderabad
Role and Responsibilities:
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Update on availability in the RAVE system to ensure the productivity of the process.
- Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Document and analyze call logs to spot the most occurring trends to prevent future problems.
Required Skills and Qualifications:
- Process Knowledge – Knowledge of assigned processes, tools, and systems.
- Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
- Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
- Applies the competency in all situations and is serves as a guide to others as well.
- Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
- Collaborative working.
- Problem-solving and decision-making.
- Attention to Detail.
- Execution Excellence.
- Client (Internal) Centricity.
- Effective Communication.
