Wipro is currently looking to hire fresh graduates for the role of Executive/Senior Executive in Hyderabad. Applicants with a degree in any field are welcome to apply. This position provides an excellent starting point for recent graduates to embark on their professional journey with a leading global company.
Company Name: Wipro
Job Role: Executive/Senior Executive
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Hyderabad
Role and Responsibilities:
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Update on availability in the RAVE system to ensure the productivity of the process.
- Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
Required Skills and Qualifications:
- Process Knowledge – Knowledge of assigned processes, tools, and systems.
- Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
- Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
- Applies the competency in all situations and is serves as a guide to others as well.
- Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.
- Behavioral Competencies.
- Collaborative working.
- Problem-solving and decision-making.
- Attention to Detail.
- Execution Excellence.
- Client (Internal) Centricity.
- Effective Communication.
