Wipro is seeking fresh graduates for the role of Service Desk Analyst at their Bengaluru location. This position is open to candidates with any graduate degree and offers an excellent opportunity to start a career in IT services. As a Service Desk Analyst, you will provide essential support and solutions to clients, working within a leading global IT company.
Company Name: Wipro
Job Role: Service Desk Analyst
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Bengaluru
Role and Responsibilities:
- Expertise in the AudioCodes product portfolio, including VoIP networking, Session Border Controllers, and IP Phones.
- In-depth experience with the Microsoft Teams Phone Systems platform, including both Operator Connect and Direct Routing.
- Advanced understanding of Network Infrastructure as pertains to Unified Communications, with proficiency in network protocols (TCP/IP, HTTP, SSL, SIP, RTP/RTCP) and experience with firewall and NAT configurations.
- Proven experience designing, installing, and maintaining UC platforms and Telecommunications systems.
- Certification in Microsoft Teams/Audiocodes and any PBX systems is a plus.
- Experience managing and troubleshooting a UC environment using monitoring toolsets.
- Exceptional problem-solving abilities, with the capacity to consider and act upon multiple potential solutions swiftly and effectively.
Required Skills and Qualifications:
- Good experience in Unified Communication and/ or MS Teams Collaboration Engineering role or similar.
- Any Graduate.
