Wipro, a renowned global leader in technology services and consulting, invites applications for the position of Associate in their Non-Voice Process division. This role offers an excellent opportunity for individuals from diverse educational backgrounds, as any graduate is eligible to apply. With an experience requirement of 0 to 2 years, Wipro welcomes both freshers and those with limited professional experience. The job location for this role is Kolkata, a city known for its rich cultural heritage and burgeoning IT industry. Wipro is conducting walk-in interviews from March 27th to March 29th March 2024, between 3.00 PM and 6.00 PM.
Company Name: Wipro
Job Role: Associate (Non-Voice Process)
Education Required: Any Graduate
Experience Required: 0 – 2 years
Job Location: Kolkata
Walkin Date: 27th March 2024 – 29th March 2024, 3.00 PM – 6.00 PM
Hiring Type: Walkin
Role and Responsibilities:
- Customer relationship administration.
- Meeting Customer’s expectations/ targets/ metrics/ Key Performance Indicators.
- Usage of the Customer’s tools/ Follow up of the Customer’s processes & procedures.
- Management of all incoming requests and orders.
- Management of the backlog (orders and orders-related requests).
- Addressing all written/ verbal requests and complaints received from the Customer.
- Process improvement proposals/ implementation.
- Manages Customer relationships through providing daily operational support.
- Keeps Customer informed of progress at all stages.
- Processes all order management requests in a timely manner and according to the Customer’s instructions/ procedures.
- Action Sales Orders by following step-by-step processes documented in the provided SOPs.
- Sends purchase orders to Customer’s vendors/ suppliers, asking for acknowledgments and delivery Confirmations.
Required Skills and Qualifications:
- Computer (internet, MS Office package).
- Good command of English (both written & spoken).
- Enterprise Resource Planning system (basic knowledge).
- Contract management systems & tools.
- Customer relations management/ contract management/ supply chain/ logistics.
- Very good verbal & written communication skills.
- Rigorous and accurate working style.
Walkin Date and Venue:
Walkin Date: 27th March 2024 – 29th March 2024, 3.00 PM – 6.00 PM
Walkin Venue: Gate no: 2, Plot no 1, 7, 8 & 9, Block DM Sector V, Salt Lake Kolkata – 700091.
