Wipro, a renowned global IT services and consulting company, is currently seeking qualified individuals for the position of Associates-Back Office-Non Voice (US HR Operation). This role, based in Gurugram, requires candidates with educational backgrounds such as BA, B.Com, B.Sc (non-technical), BBA, BCA, MA, M.Com, or part-time MBA. Notably, candidates with technical degrees such as B.Tech, M.Tech, or full-time MBA are not eligible for this position. Wipro is open to hiring individuals with 0-3 years of experience, making it an excellent opportunity for both fresh graduates and those with some professional experience. Interested candidates are invited to attend the walk-in interview scheduled for 13th February 2024, between 12.00 PM and 1.00 PM.
Company Name: Wipro
Job Role: Associates-Back Office-Non Voice (US HR Operation)
Education Required: Only Non-Tech graduate – BA/B.Com/B.Sc (non-technical), BBA/ BCA/ MA, M.Com, part time MBA. (B.Tech/M.Tech/Full Time MBA-are not eligible)
Experience Required: 0-3 years
Job Location: Gurugram
Walkin Date: 13th February 2024, 12.00 PM – 1.00 PM
Hiring Type: Walkin
Role and Responsibilities:
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Required Skills and Qualification:
- Associate (Process: US HR operations)-Night Shift (Both Side Transport).
- Basic knowledge of MS office & Excel.
- Good Communication skills.
- 0-36 months Work Experience.
- Only Non-Tech graduate – BA/B.Com/B.Sc (non-technical), BBA/ BCA/ MA, M.Com, part time MBA. (B.Tech/M.Tech/Full Time MBA-are not eligible).
Walkin Date and Venue:
Walkin Date: 13th February 2024, 12.00 PM – 1.00 PM
Walkin Venue: Building 2, Candor Tech Space, IT/ITES,SEZ, Tikri, Sector-48, Gurgaon – 122001
