Wipro Walkin Drive 2024 for Associates in Gurugram

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Qualification

B.Com

Wipro is currently seeking qualified candidates for the position of Associates-Back Office-Non Voice (US HR Operation) at their Gurugram location. This role requires candidates to have a BA/B.Com/B.Sc (non-technical), BBA/BCA/MA, M.Com, or part-time MBA qualification, with exceptions for B.Tech/M.Tech/Full-Time MBA holders. The ideal candidate will have 0-2 years of experience. Interested individuals can participate in the walk-in interview scheduled for April 26, 2024, between 11:30 AM and 2:00 PM.

Company Name: Wipro
Job Role: Associates-Back Office-Non Voice (US HR Operation)
Education Required: BA/B.Com/B.Sc (non-technical), BBA/ BCA/ MA, M.Com, part-time MBA. (B.Tech/M.Tech/Full Time MBA
Experience Required: 0 – 2 years
Job Location: Gurugram
Walkin Date: 26 April 2024, 11.30 AM – 2.00 PM
Hiring Type: Walkin

Role and Responsibilities:

Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions.
Follow standard processes and procedures to resolve all client queries.
Resolve client queries as per the SLAs defined in the contract.
Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Required Skills and Qualification:

Associate Process US HR operations-Night Shift (Both Side Transport)
Basic knowledge of MS Office & Excel.
Good Communication skills.
Only Non-Tech graduate – BA/B.Com/B.Sc (non-technical), BBA/ BCA/ MA, M.Com, part-time MBA. (B.Tech/M.Tech/Full Time MBA-are not eligible.