Wipro is conducting a walk-in interview for the position of Customer Service Executive at their Pune office. The role is open to graduates from any discipline, with 0 to 3 years of experience. The walk-in interviews will be held from 18th September 2024 to 27th September 2024, between 11:00 AM and 2:00 PM.
Company Name: Wipro
Job Role: Customer Service Executive
Education Required: Any Graduate
Experience Required: 0 – 3 years
Job Location: Pune
Walkin Date: 18th September 2024 – 27th September 2024, 11.00 AM – 2.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Handle customer queries via phone calls, emails, or chats with a focus on resolving issues promptly and professionally.
- Provide excellent communication skills in English to effectively address customer concerns.
- Work in an international BPO environment with exposure to diverse cultures and time zones.
- Participate in blended processes where you will be required to work on both inbound voice processes and non-voice tasks (email/chat).
- Meet performance targets set by the company for quality assurance metrics such as AHT, Shrinkage, Attrition, etc.
Required Skills and Qualifications:
- 0-3 years of experience in customer service or related field.
- Excellent communication skills in English language proficiency.
- Ability to work flexible shifts including rotational shifts (24×7).
- Strong problem-solving skills with attention to detail and analytical thinking.
Walkin Date and Venue:
Walkin Date: 18th September 2024 – 27th September 2024, 11.00 AM – 2.00 PM
Walkin Venue: Hinjewadi Phase 2.
