Wipro is currently seeking Customer Service Representatives for their Gurugram location. Ideal candidates should hold a graduate degree in fields such as B.Com, B.A, BCA, BBA, BHM, or BSc (excluding B.Sc. IT, Stats, Math Hons., and Eco. Hons.). Additionally, MBA, BE, and B.Tech graduates are eligible, provided they possess a minimum of 6 months of BPO experience. This opportunity welcomes both freshers and those with up to 3 years of experience. Interested individuals can attend the walk-in interview scheduled for May 6, 2024, from 11:00 AM to 2:00 PM.
Company Name: Wipro
Job Role: Customer Service Representative
Education Required: Graduates in B.Com, B.A, BCA, BBA, BHM, BSc (except B.Sc. IT, Stats, Math Hons. and Eco. Hons.) MBA, BE, and B.Tech graduates should have a minimum of 6 months of BPO experience.
Experience Required: 0 – 3 years
Job Location: Gurugram
Walkin Date: 6th May 2024, 11.00 AM – 2.00 PM
Hiring Type: Walkin
Role and Responsibilities:
- Customer service through calls.
- Ensure timely and accurate service delivery at defined productivity levels.
- Build client and domain knowledge to be able to deliver resolution in the first conversation.
- Ensure adherence to client Service Level Agreements (SLAs) like customer satisfaction, service level, handling time, and customer effort.
- Maintain internal and client-level delivery quality on calls, chats, and email conversations.
- Adhere to customer service attendance and accountability policies.
- Execute issue/query resolution and ensure proper documentation and follow-up.
- Identify, share, and support operational improvements.
Required Skills and Qualifications:
- Excellent communication skills.
- Should be flexible to work in rotational shifts.
- Proficient in computer usage and basic knowledge of MS Office.
- Defined a career roadmap that offers growth opportunities.
- Performance-based incentive program.
- Investment in talent development and skills enhancement.
- Work-life balance with any 5-day work week.
- Collaborative environment with best-in-class professionals.
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc (except B.Sc. IT, Stats, Math Hons. and Eco. Hons.)
- Full-time MBA, BE, and B.Tech graduates should have a minimum of 6 months of BPO experience.
Walkin Date and Venue:
Walkin Date: 6th May 2024, 11.00 AM – 2.00 PM.
Walkin Venue: Wipro Limited. Address: Building 2, Candor Techspace, IT/ITES,SEZ, Tikri, Sector-48, Gurgaon – 122001.
