Wipro is currently seeking candidates for the role of Associate-US HR Operation in Gurugram. This position is open to graduates from various educational backgrounds, including BA, B.Com, and B.Sc for non-technical roles, as well as MA, M.Com, part-time MBA, and PGDM holders. With an experience requirement ranging from 0 to 3 years, this role welcomes both fresh graduates and individuals with some prior experience in HR operations. The company is conducting a walk-in interview on the 16th of May 2024, between 11:30 AM and 1:30 PM, offering a convenient opportunity for interested candidates to apply. Joining Wipro as an Associate in US HR Operations provides a chance to work in a dynamic environment, contribute to HR processes, and gain valuable experience in the field.
Company Name: Wipro
Job Role: Associate-US HR Operation
Education Required: Any graduate – BA/B.Com/B.Sc (non-technical), MA, M.Com, part-time MBA, PGDM
Experience Required: 0 – 3 years
Job Location: Gurugram
Walkin Date:16th May 2024, 11.30 AM – 1.30 PM
Hiring Type: Walkin
Role and Responibilities:
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Required Skills and Qualifications:
- Any/Basic MS Excel.
- Back office/Data handling or data management.
- Working Conditions.
- Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.
- Any graduate – BA/B.Com/B.Sc (non-technical), MA, M.Com, part-time MBA, PGDM
- B.Tech & MBA full-time freshers are not eligible.
Walkin Date and Venue:
Walkin Date:16th May 2024, 11.30 AM – 1.30 PM.
Walkin Venue: Wipro HR Services India Pvt Ltd Building No. 2 | Candor Tech Space | Tikri | Sector 48 | Gurgaon-122001.
