Wipro is holding a walk-in interview for the IT Support role at its Pune location. Open to graduates from any field, this opportunity welcomes candidates with 0 to 1 year of experience, making it a great fit for freshers as well as those starting their careers in IT support. The walk-in will take place on November 12th, 2024, from 10:00 AM to 12:00 PM.
Company Name: Wipro
Job Role: IT Support
Education Required: Any Graduate
Experience Required: 0 – 1 year
Job Location: Pune
Walkin Date: 12th November 2024, 10.00 AM – 12.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- As a Support Analyst, you will be responsible for assisting end users with application problems, system administration issues, or network concerns.
- Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email, or walk-ins.
- Identify and escalate tickets requiring urgent attention and action.
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Deal with and resolve helpdesk requests.
- Take ownership of user problems resolve the problems on behalf of the user and communicate progress in a timely manner.
- To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles.
- Open to working in a 24×7 environment with rotating shifts and rotating weeks off.
Required Skills and Qualifications:
- Freshers with good technical knowledge & excellent English communication skills.
Walkin Date and Venue:
Walkin Date: 12th November 2024, 10.00 AM – 12.00 PM
Walkin Venue: Wipro Technologies, Plot No.31 MIDC, Hinjawadi Phase 2 Rd, Hinjawadi Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra 411057.
