Wizikey is currently on the lookout for qualified individuals to join their team as a Customer Success Associate in Gurugram. The ideal candidate for this role should possess a Bachelor’s degree in Business, Marketing, Communication, or a related field. Wizikey is specifically seeking applicants with a minimum of 1 year of experience, highlighting the company’s focus on individuals with a proven track record in customer success. Gurugram, known for its bustling business environment, serves as an ideal location for professionals aspiring to excel in the field. As a Customer Success Associate at Wizikey, individuals will have the opportunity to leverage their education and experience to enhance customer satisfaction and contribute to the overall success of the organization.
Company Name: Wizikey
Job Role: Customer Success Associate
Education Required: Bachelor’s degree in Business, Marketing, Communication, or a related field.
Experience Required: 1+ years
Job Location: Gurugram
Role and Responsibilities:
- Customer Communication: Develop and maintain strong, positive relationships with our customers through effective communication via email, phone calls, and other channels.
- Customer Support: Assist in addressing customer inquiries, resolving issues, and providing timely solutions to ensure their satisfaction.
- Data Analysis: Analyze customer data and metrics to identify trends and opportunities for improvement, and share insights with the team.
- Product Knowledge: Develop a deep understanding of Wizikey’s products and services to effectively guide customers on how to maximize their benefits.
- Onboarding: Assist in the onboarding process for new customers, ensuring a smooth transition into using our services.
- Feedback Collection: Collect feedback from customers and relay it to the appropriate teams for product and service enhancements.
- Documentation: Maintain accurate records of customer interactions and feedback in our CRM system.
Required Skills and Qualification:
- Bachelor’s degree in Business, Marketing, Communication, or a related field.
- 1+ years of experience in managing teams across sales, success, support, and other cross-functional teams.
- Excellent written and verbal communication skills.
- Strong analytical and numerical abilities.
- Passion for providing exceptional customer service.
- Ability to work collaboratively in a team environment.
- Highly organized and detail-oriented.
- Eagerness to learn and adapt in a fast-paced environment.
- Previous experience or internships in customer service or related fields is a plus, but not mandatory.
