WNS Holdings is offering an exciting opportunity for fresh graduates to join their team in Pune as Lead Associate Operations within the Resolution Team. Candidates from any educational background are welcome to apply for this role.
Company Name: WNS Holdings
Job Role: Lead Associate Operations -Resolution Team
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Pune
Role and Responsibilities:
- Respond promptly to customer complaints, comments, and messages on various social media/survey platforms.
- Provide empathetic and professional responses to address customer concerns and resolve issues effectively.
- Liaise with relevant departments within the company to resolve complex customer issues.
- Maintain a positive brand image through courteous and helpful interactions with customers.
- Identify recurring issues and provide feedback to the appropriate teams for process improvement.
- Document customer interactions and resolutions accurately in the relevant system.
- Care about customer’s privacy.
- Should deliver the required goals in line with the scope of work.
- Should be ok with working in a 24* 7 environment from the office, spilled offs, and rotational shifts.
Required Skills and Qualifications:
- Strong customer service skills with the ability to manage queries while being courteous and professional in manner.
- Solutions mindset, helping nature, passion for the customer and the customer experience.
- Ability to adapt self with the team in case of adversity, business challenges/requirements.
- Has the ability to demonstrate working in a positive and fulfilling work environment with minimal supervision.
- Excellent Communication skills – verbal and written. Fluent proficiency & comprehension in English is required in written skills.
- Strong ability to multi-task while effectively communicating with customers with empathy.
- Efficient in internet, computer usage, typing, and web-based application skills.
- Attention to detail.
