WNS Holdings is looking to hire Sr. Associates for their Bangalore location. Candidates with educational backgrounds in B.Sc, B.A, B.Com, or B.B.A/B.M.S and 0 to 5 years of experience are encouraged to apply. Walk-in interviews will be held from 5th August 2024 to 14th August 2024, between 12:00 PM and 4:00 PM.
Company Name: WNS Holdings
Job Role: Sr. Associates
Education Required: B.Sc, B.A, B.Com, B.B.A/ B.M.S
Experience Required: 0 – 5 years
Job Location: Bangalore
Walkin Date: 5th August 2024 – 14th August 2024, 12.00 PM – 4.00 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Research and resolve customer issues using the tools and applications provided.
- Identify and escalate issues to supervisors wherever necessary.
- Document all calls as per the standard operating procedures.
- Follow up on customer calls wherever necessary.
- Identify and escalate to management any deviations observed in the call trends.
- Maintain expected Quality Targets.
- Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met.
- Meet internal Production, Utilization and Productivity target.
Required Skills and Qualifications:
- Preferred Commerce Graduate from a recognized university (Technical Graduate’s and Postgraduates are not eligible like BE, MBA, MTech, MCA).
- Proficient in computer applications.
- Excellent listening, verbal and written communication skills.
- Good logical, analytical and problem solving abilities.
- Attention to detail and accuracy.
- Good interpersonal skills and strong client focus.
- Ability to communicate clearly, concisely and effectively.
Walkin Date and Venue:
Walkin Date: 5th August 2024 – 14th August 2024, 12.00 PM – 4.00 PM
Walkin Venue: Plot 8A, RMZ Centennial, Kundalahalli Main Road, Whitefield, Bangalore,Karnataka.
