WNS Holdings is conducting a walk-in drive for the position of Voice Customer Support Executive at its Bangalore location. The role is open to candidates with degrees in B.B.A/ B.M.S, BCA, B.Com, B.Sc, B.A, B.Ed, and other graduates, with 0 to 3 years of experience. Freshers and those with some relevant experience are welcome to apply. The walk-in interviews will be held from 14th October 2024 to 23rd October 2024, between 9:30 AM and 5:30 PM.
Company Name: WNS Holdings
Job Role: Voice Customer Support Executive
Education Required: B.B.A/ B.M.S, Other Graduate, BCA, B.Com, B.Sc, B.A, B.Ed
Experience Required: 0 – 3 years
Job Location: Bangalore
Walkin Date: 14th October 2024 – 23rd October 2024, 9.30 AM – 5.30 PM
Hiring Type: Walkin
Roles and Responsibilities:
- Research and resolve customer issues using the tools and applications provided
- Identify and escalate issues to supervisors wherever necessary
- Document all calls as per the standard operating procedures
- Follow up on customer calls wherever necessary
- Identify and escalate to management any deviations observed in the call trends
- Maintain expected Quality Targets
- Must ensure the Average Handling Time, Average Speed of Answer, and Answer Rate targets are met.
Required Skills and Qualifications:
- B.B.A/ B.M.S, Other Graduate, BCA, B.Com, B.Sc, B.A, B.Ed in Any Specialization.
- Excellent listening, verbal, and written communication skills.
- Good logical, analytical, and problem-solving abilities.
- Attention to detail and accuracy.
- Good interpersonal skills and strong client focus.
- Ability to communicate clearly, concisely, and effectively.
Walkin Date and Venue:
Walkin Date: 14th October 2024 – 23rd October 2024, 9.30 AM – 5.30 PM
Walkin Venue: WNS Global Services, Plot 8A, Rmz Centennial, Kundalahalli Main Road, Whitefield, Epip Zone, Brookefield, Bengaluru, Karnataka 560048.
